Dhaliwal Announces New Customs Asian Client Services Unit

Vancouver, June 17, 1999…The Honourable Herb Dhaliwal, Minister of National Revenue and M.P. (Vancouver South-Burnaby), today announced the creation of a Customs Asian Client Services Unit to address the unique needs of the Asian Pacific community. The Customs Asian Client Services Unit was created as a result of feedback received from a public forum on customs which the Minister attended on January 9, 1999. The new Unit is comprised of volunteer members from within Customs Border Services and Trade Administration Services, and started operating in March 1999. In co-operation with the United Chinese Community Enrichment Services Society (SUCCESS), the unit provides services such as Chinese-language import information brochures as well as other customs information, and training of SUCCESS settlement officers. “Revenue Canada is always looking for ways to improve its service to clients,” said Mr. Dhaliwal. “I am very grateful to SUCCESS for working with us to create the Customs Asian Client Services Unit. The unit demonstrates Revenue Canada’s commitment to improving communication and to better equipping employees to respond to client needs.” The public forum on customs also paved the way for the creation of the Customs Asian Advisory Committee, comprised of Asian community leaders volunteering their time and opinions to improve customs service within the Department. “These Committee members will offer, as a result of their vast experience, some viable solutions for improvement,” Mr. Dhaliwal added. “I hope this co-operative initiative will serve as a model of a government agency working closely with the community to better serve the needs of its mutual clients.” 45C/99